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| LEADER |
00809nam a22001937a 4500 |
| 020 |
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|a 978-93-868-7330-9
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| 082 |
0 |
0 |
|a 658
|b JOH-S
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| 100 |
1 |
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|a Johnston, Robert.
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| 245 |
1 |
0 |
|a Service operations management :improving service delivery/
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| 250 |
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|a 14th ed.;
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| 260 |
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|a Noida;
|b Pearson,
|c 2018.
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| 300 |
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|a 462p.;
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| 500 |
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|a Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
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| 650 |
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|a Service industries
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| 700 |
1 |
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|a Clark, Graham,
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| 700 |
1 |
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|a Shulver, Michael.
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| 942 |
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|c BK
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| 999 |
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|c 51425
|d 51425
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| 952 |
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|0 0
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|4 0
|6 658_000000000000000_JOHS
|7 0
|9 64849
|a KU
|b KU
|d 2018-05-24
|e Ad.D2/5736/2013 dtd.24/11/2017
|g 599.00
|l 0
|o 658 JOH-S
|p MB07454
|r 2018-05-24
|w 2018-05-24
|y BK
|