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Retail management : a strategic approach/

ग्रंथसूची विवरण
मुख्य लेखक: Berman, Barry
अन्य लेखक: Evans, Joel R., Patrali Chatterjee, Ritu Srivastava
स्वरूप: Printed Book
प्रकाशित: Noida: Pearson, 2018.
संस्करण:13th ed.;
विषय:
विषय - सूची:
  • Preface
  • An overview of strategic retail management
  • An introduction to retailing
  • Building and sustaining relationships in retailing
  • Strategic planning in retailing
  • Situation analysis
  • Retail institutions by ownership
  • Retail institutions by store-based strategy mix
  • Web, nonstore-based, and other forms of nontraditional retailing
  • Targeting customers and gathering information
  • Identifying and understanding consumers
  • Information gathering and processing in retailing
  • Choosing a store location
  • Trading-area analysis
  • Site selection
  • Managing a retail business
  • Retail organization and human resource management
  • Operations management: financial dimensions
  • Operations management: operational dimensions
  • Merchandise management and pricing
  • Developing merchandise plans
  • Implementing merchandise plans
  • Financial merchandise management
  • Pricing in retailing
  • Communicating with the customer
  • Establishing and maintaining a retail image
  • Promotional strategy
  • Putting it all together
  • Integrating and controlling the retail strategy
  • Appendix: careers in retailing
  • Glossary
  • Endnotes
  • Name index
  • Subject index.