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00854cam a2200181ua 4500 |
| 020 |
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|a 978-81-265-1287-4
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| 082 |
1 |
4 |
|a 658.8
|b GRO-S
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| 100 |
1 |
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|a Gronroos, Christian .
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| 245 |
1 |
0 |
|a Service management and marketing: customer relationship management approach /
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| 250 |
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|a 2nd ed /
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| 260 |
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|a London :
|b John Wiley ,
|c 2007.
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| 300 |
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|a 319p ;
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| 650 |
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0 |
|a Marketing management
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| 942 |
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|c BK
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| 999 |
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|c 35569
|d 35569
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