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Service management and marketing: customer relationship management approach /
| Autor Principal: | |
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| Formato: | Printed Book |
| Publicado: |
London :
John Wiley ,
2007.
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| Edición: | 2nd ed / |
| Subjects: |
| Descrición Física: | 319p ; |
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| ISBN: | 978-81-265-1287-4 |