Management in services : vol.3

समान संसाधन

• Total quality service: principles, practices and implementation /
  द्वारा: Stamatis,, D.H
  प्रकाशित: (1997)
• Management by quality
  द्वारा: Kume, Hitoshi
  प्रकाशित: (1996)
• Quality control and management /
  द्वारा: Evans, James R
  प्रकाशित: (2008)
• Quality in totality: a manager's guide TQM and ISO 9000 /
  द्वारा: Parag Diwan
  प्रकाशित: (2003)
• Total quality management: creating a quality environment for the next millennium /
  द्वारा: Ahluwalia,, J.S