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Customer service: empowerment and entrapment

Bibliografiske detaljer
Andre forfattere:	Sturdy, Andrew
Format:	Printed Book
Udgivet:	New York Palgrave 2001
Fag:	Customer service Management

Lignende værker

How to turn Customer Service into Customer Sales
af: Bernand Katz
Udgivet: (2000)

Customer-driven services management/
af: Balachandran, S
Udgivet: (1999)

Customer service building successful skills for the twenty - first century
af: Lucas, Robert W
Udgivet: (2012)

Providing exceptional customer service /
af: Rowson, Pauline .
Udgivet: (2005)

Customer driven services management /
af: Bakachandran , S .
Udgivet: (2004)

Customer- driven services management
af: Balachandran, S
Udgivet: (1999)

Customer service in co-operative banks /
af: Dileep, A. S.
Udgivet: (2010)

Customer service excellence: trends and strategies /
af: Nageswara Rao S B
Udgivet: (2004)

Customer service: a practical approach/
af: Harris, Elaine K.
Udgivet: (2013)

Design and operation of customer service systems
af: Bender, Paul S.
Udgivet: (1976)

CRM model design for customer services in bank
af: Dinesh D Bhakkad

Effective customer service: ten steps for technical professions/
af: Goetsch, David L.
Udgivet: (2004)

Customer-driven services management
af: S.Balachandran
Udgivet: (1999)

Customer Service In Retailing
af: Anil Mishra Ruchi Gupta
Udgivet: (2009)

Customer service operations : the complete guide
af: Blanding, Warren
Udgivet: (1991)

Customer care
af: Bee, Frances; Author, et al.
Udgivet: (2000)

Customer service training 101 : quick and easy techniques that get great results /
af: Evenson, Renee
Udgivet: (2005)

A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps
af: Aysha Shahna,M

Hidden power of your customers four keys of growing your business through existing customers
af: Carroll, Becky
Udgivet: (2011)

Superior customer value strategies for winning and retaining customers
af: Weinstein, Art
Udgivet: (2012)

Building customer loyalty
af: Linton, Ian; Author
Udgivet: (1999)

Complete idiot`s guide to great customer service
af: Karr,Ron
Udgivet: (1998)

Services marketing: integrating customer focus across the firm
af: Bitner, Mary Jo; Author, et al.
Udgivet: (2003)

Customer service excellence:Trends and Strategies
af: S.B.Nageswara Rao
Udgivet: (2004)

Organisational schizophrenia: Impact on customer service quality
af: Gopal K Gureja
Udgivet: (2013)

Tourist customer service satisfaction an encounter approach
af: Noe, Francis P
Udgivet: (2012)

Customer Care
af: Wendy Carter
Udgivet: (1996)

Service design for business : a practical guide to optimizing the customer experience /
af: Reason, Ben
Udgivet: (2016)

Successful service operations management
af: Metters, Richard
Udgivet: (2003)

Customer service career success through customer loyalty
af: Timm, Paul R.
Udgivet: (2008)

Service chain management : technology innovation for the service business /
Udgivet: (2008)

Customer service and banking codes and standards
Udgivet: (2017)

Customers' perception towards micro insurance products and services of LIC in Kerala /
af: Limna, M
Udgivet: (2018)

Seven power strategies for building customer loyalty /
af: Timm, Paul R.
Udgivet: (2001)

Meeting Customer Needs
af: Ian Smith
Udgivet: (2008)

101 ways to boost customer satisfaction
af: Foster,Timothy R V
Udgivet: (1997)

Case Studies in Customer Relationship Management
af: ICFAI

Extraordinary Customer service
af: McCoy, Glen
Udgivet: (2005)

Customer service for dummies
af: Bailey, Keith; Leland, Karen
Udgivet: (1997)

managing customer service /
af: Hayes,Jenny
Udgivet: (1998)