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Customer service: empowerment and entrapment
| Andere auteurs: | |
|---|---|
| Formaat: | Printed Book |
| Gepubliceerd in: |
New York
Palgrave
2001
|
| Onderwerpen: |
| LEADER | 00504cam a2200169ua 4500 | ||
|---|---|---|---|
| 020 | |a 0-333-94607-3 | ||
| 082 | |a 658.812 |b CUS | ||
| 245 | 1 | 0 | |a Customer service: empowerment and entrapment |
| 260 | |a New York |b Palgrave |c 2001 | ||
| 300 | |a 215p. | ||
| 500 | |a Includes index. | ||
| 650 | |a Customer service | ||
| 650 | 0 | |a Management | |
| 700 | |a Sturdy, Andrew | ||
| 942 | |c BK | ||
| 999 | |c 15612 |d 15612 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_CUS |7 0 |9 16279 |a KUCL |b KUCL |d 2014-05-23 |l 0 |o 658.812 CUS |p 17842 |r 2014-05-23 |y BK | ||