Measuring and managing customer satisfaction going for the gold

Antzeko izenburuak

• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• Measuring and managing customer satisfaction: going for the gold /
  nork: Kessler, Sheila .
  Argitaratua: (1996)
• The little book of big customer satisfaction measurement /
  nork: Rao, Ajit
  Argitaratua: (2012)
• Analysis of customer satisfaction data /
  nork: Allen, Derek R.
  Argitaratua: (2010)
• Improving customer satisfaction, loyalty, and profit /
  nork: Johnson, Michael D .
  Argitaratua: (2006)