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| LEADER |
00612nam a2200193 a 4500 |
| 005 |
20151215125001.0 |
| 008 |
960221s1955 dcuabcdjdbkoqu001 0deng d |
| 003 |
ViArRB |
| 082 |
|
|
|a 658.3
|b KES
|
| 100 |
|
|
|a Kessler, Sheila
|9 3499
|
| 245 |
|
|
|a Measuring and managing customer satisfaction going for the gold
|
| 300 |
|
|
|a xii, 228p.
|
| 653 |
|
|
|a Customer satisfaction
|
| 942 |
|
|
|c BK
|6 _
|
| 260 |
|
|
|a New Delhi
|b Wheeler
|c 1996
|
| 500 |
|
|
|a X 321 N64;1
|
| 020 |
|
|
|a 8175441291
|
| 999 |
|
|
|c 95426
|d 95426
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 6583_KES
|7 0
|9 120271
|a SMS
|b SMS
|c GEN
|d 2009-10-09
|o 658.3 KES
|p SMS020149
|r 2009-10-09
|w 2009-10-09
|y BK
|