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090317t xxu||||| |||| 00| 0 eng d |
| 020 |
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|a 9 780471 155065
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| 082 |
|
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|a 004.738 5 STE
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| 100 |
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|a Sterne, Jim.
|9 2912
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| 245 |
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|a Customer service on the Internet
|c Jim Sterne
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| 260 |
|
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|a New York:
|b John Wiley & sons,
|c 1996.
|
| 300 |
|
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|a 326p.
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| 650 |
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|a Customer service - Communication systems.
|9 2913
|
| 650 |
|
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|a Internet marketing.
|9 2914
|
| 650 |
|
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|a World Wide Web (Information retrieval system)
|9 2915
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| 650 |
|
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|a Internet (Computer network)
|9 2916
|
| 700 |
|
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|a Sterne, Jim.
|9 2917
|
| 942 |
|
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|2 ddc
|c BK
|6 _
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| 999 |
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|c 84855
|d 84855
|
| 952 |
|
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|0 0
|1 0
|2 ddc
|4 0
|6 004738_5STE
|7 0
|9 106087
|a DCA
|b DCA
|d 2009-03-17
|o 004.738 5 STE
|p CA000902
|r 2009-03-17
|w 2009-03-17
|y BK
|