APA引文

Sterne, J. (1996). Customer service on the Internet. John Wiley & sons.

Chicago Edition Citation

Sterne, Jim. Customer Service on the Internet. New York: John Wiley & sons, 1996.

MLA引文

Sterne, Jim. Customer Service on the Internet. John Wiley & sons, 1996.

警告：这些引文格式不一定是100％准确.