APA Alıntı

Sterne, J. (1996). Customer service on the Internet. John Wiley & sons.

Chicago Stili Alıntı

Sterne, Jim. Customer Service on the Internet. New York: John Wiley & sons, 1996.

MLA Alıntı

Sterne, Jim. Customer Service on the Internet. John Wiley & sons, 1996.