APA引用形式

Sterne, J. (1996). Customer service on the Internet. John Wiley & sons.

シカゴスタイル引用形

Sterne, Jim. Customer Service on the Internet. New York: John Wiley & sons, 1996.

MLA引用形式

Sterne, Jim. Customer Service on the Internet. John Wiley & sons, 1996.