APA Edition Citation

Sterne, J. (1996). Customer service on the Internet. John Wiley & sons.

Chicago Edition Citation

Sterne, Jim. Customer Service on the Internet. New York: John Wiley & sons, 1996.

MLA Edition Citation

Sterne, Jim. Customer Service on the Internet. John Wiley & sons, 1996.

Warning: These citations may not always be 100% accurate.