Service provider switching a study on the switching process in retail banking

Detalhes bibliográficos
Autor principal: Neetha J. Eappen
Outros Autores: Pavithran, K.B.;guided by
Formato: Ph.D Thesis
Idioma:English
Publicado em: Kochi School of management studies, CUSAT 2014
Assuntos:
Retail banking industry
Switching triggers - Banking industry
Service switching - Banking industry
Service quality - Banking industry
Descrição
Descrição Física:339p.

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