Defusing the angry patron how to do it manual for librarians

書目詳細資料
主要作者: Rubin, Rhea Joyce
格式: Printed Book
語言:English
出版: New York Neal-Schuman Publishers 2011
版:2nd. ed.
叢編:How to do it manual; no.177
主題:
Customer services - Libraries
Library users
Interpersonal communications - Libraries
Managing users - Libraries

UL

持有資料詳情 UL
索引號: 028.02 RUB
復印件 Live Status Unavailable

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