Defusing the angry patron how to do it manual for librarians

Bibliographic Details
Main Author: Rubin, Rhea Joyce
Format: Printed Book
Language:English
Published: New York Neal-Schuman Publishers 2011
Edition:2nd. ed.
Series:How to do it manual; no.177
Subjects:
Customer services - Libraries
Library users
Interpersonal communications - Libraries
Managing users - Libraries

UL

Holdings details from UL
Call Number: 028.02 RUB
Copy Live Status Unavailable

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