Defusing the angry patron how to do it manual for librarians

Bibliografske podrobnosti
Glavni avtor: Rubin, Rhea Joyce
Format: Printed Book
Jezik:English
Izdano: New York Neal-Schuman Publishers 2011
Izdaja:2nd. ed.
Serija:How to do it manual; no.177
Teme:
Customer services - Libraries
Library users
Interpersonal communications - Libraries
Managing users - Libraries

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