Defusing the angry patron how to do it manual for librarians

Manylion Llyfryddiaeth
Prif Awdur: Rubin, Rhea Joyce
Fformat: Printed Book
Iaith:English
Cyhoeddwyd: New York Neal-Schuman Publishers 2011
Rhifyn:2nd. ed.
Cyfres:How to do it manual; no.177
Pynciau:
Customer services - Libraries
Library users
Interpersonal communications - Libraries
Managing users - Libraries

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Rhif Galw: 028.02 RUB
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