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Defusing the angry patron how to do it manual for librarians

Bibliographic Details
Main Author:	Rubin, Rhea Joyce
Format:	Printed Book
Language:	English
Published:	New York Neal-Schuman Publishers 2011
Edition:	2nd. ed.
Series:	How to do it manual; no.177
Subjects:	Customer services - Libraries Library users Interpersonal communications - Libraries Managing users - Libraries

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