Rubin, R. J. (2011). Defusing the angry patron: How to do it manual for librarians (2nd. ed.). Neal-Schuman Publishers.
Styl ChicagoRubin, Rhea Joyce. Defusing the Angry Patron: How to Do It Manual for Librarians. 2nd. ed. New York: Neal-Schuman Publishers, 2011.
Citace podle MLARubin, Rhea Joyce. Defusing the Angry Patron: How to Do It Manual for Librarians. 2nd. ed. Neal-Schuman Publishers, 2011.
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