APA Edition Citation

Rubin, R. J. (2011). Defusing the angry patron: How to do it manual for librarians (2nd. ed.). Neal-Schuman Publishers.

Chicago Edition Citation

Rubin, Rhea Joyce. Defusing the Angry Patron: How to Do It Manual for Librarians. 2nd. ed. New York: Neal-Schuman Publishers, 2011.

MLA Edition Citation

Rubin, Rhea Joyce. Defusing the Angry Patron: How to Do It Manual for Librarians. 2nd. ed. Neal-Schuman Publishers, 2011.