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BPO-SUTRA true stories from inside India's BPOs & call centres

Sonraí Bibleagrafaíochta
Príomhúdar:	Mokhasi, Sudhindra.,ed
Formáid:	Printed Book
Teanga:	English
Foilsithe:	New Delhi Rupa & Company 2009
Ábhair:	Business processing and outsourcing > Call centres

Míreanna Comhchosúla

BPO digest
le: Shikarpur, Deepak
Foilsithe: (2004)

Performance of Kisan call centres
le: Meti C B

Gower handbook of call and contact centre management
le: Calvert, Natalie
Foilsithe: (2004)

Cases in call centre management: great ideas (th) at work/
le: Feinberg, Richard .
Foilsithe: (2001)

Buisness process outsourcing (BPO): Concept current trends management future challenges
le: Nakkiran,S; Franklin, D John,Ed
Foilsithe: (2004)

call center handbook
le: Dawson, Keith
Foilsithe: (2001)

MODEL FOR PREDICTING THE QUALITY OF A RECRUIT IN THE BPO SECTOR
le: Vijaya Mani
Foilsithe: (2010)

Call centre training handbook: a complete guide to learning & Development in contact centres /
le: Wilson, John P .
Foilsithe: (2009)

Business process outsourcing (BPO): concept, current trends, management, future challenges
le: Nakkiran, S.
Foilsithe: (2004)

Business process outsourcing (BPO): concept, current trends,management,future challenges/
Foilsithe: (2005)

Customer Relationship Management: An Indian Perspective
le: Abhinav, Chaturvedi
Foilsithe: (2008)

Global Business Process Outsourcing; Concepts and Practices
Foilsithe: (2007)

Labour in business process outsourcing: a case study of call centre agents
le: Remesh, Babu P.
Foilsithe: (2004)

Business process outsourcing (BPO) in car
le: Ravichandran, K

Business Process Outsourcing (BPO) in Car
le: Ravichandran , K

Call Centre Customer Care Pocketbook
le: Mike Applegarth Adrian Guttridge Keith Posner

Random notes on Indian BPO
le: Akshaya Bhargava; Editor
Foilsithe: (2006)

Business process Outsourcing (BPO) in Car
le: Ravichandran , K

Business process outsourcing: Its prospects and challenges
le: Nayan Barua, Ed., et al
Foilsithe: (2009)

Business process outsourcing: A supply chain of expertises
le: Vinod V Sople
Foilsithe: (2009)

Outsourcing success: The business imperative
le: Alpesh B Patel and Hemendra Aran
Foilsithe: (2005)

Business process outsourcing
le: Sarika Kulkarni
Foilsithe: (2005)

Black book of outsourcing: How to manage the changes, challenges, and opportunities
le: Brown, Douglas and Wilson, Scott
Foilsithe: (2007)

Business process outsourcing: Structure and chaos, fun and agony
le: Anandkumar, V
Foilsithe: (2008)

Business process outsourcing : for strategic advantage
le: Saxena, K B C; Bharadwaj, Sangeeta Shah
Foilsithe: (2007)

Business regulatory framework
le: Oberoi, Pawan Kumar
Foilsithe: (2011)

Business process outsourcing
le: Anandkumar, V; Biswas, Subhasish
Foilsithe: (2008)

Business process outsourcing growth and country experiences
le: Rajmanohar, T.P., ed
Foilsithe: (2010)

Causes of Stress among IT-BPO Sector Employees: An Exploration
le: S. Santhosh Kumar Helaney and M.Y. B.B. Haripriya

BPOs: processes and challenges
le: Deepak Kumar; Editor, et al.
Foilsithe: (2007)

Business process outsourching
le: Kulkarni, Sarika
Foilsithe: (2006)

Study on employee selection process in business process outsourcing(Preliminary Thesis) /
Foilsithe: (2006)

Frontier Callings
le: Kaul P.N
Foilsithe: (1976)

Soft Skills For The BPO Sector
le: Shalini Verma
Foilsithe: (2009)

Fifty ways to improve your telephoning and teleconferencing skills without too much effort
le: Taylor, Ken
Foilsithe: (2011)

Business process outsourcing: growth and country experiences /
le: Rajmanohar, T P,Ed .
Foilsithe: (2007)

IT outsourcing guide
le: Aalders, Rob
Foilsithe: (2001)

Effective outsourcing practice and procedure
le: Allery, Philip
Foilsithe: (2004)

Case studies on outsourcing trends
Foilsithe: (2007)

Outsourcing handbook: how to implement a successful outsourcing process /
le: Power, Mark J .
Foilsithe: (2005)