CRM in real time

Antzeko izenburuak

• Exploiting CRM: connecting with customers /
  nork: Molineum, Patrick .
  Argitaratua: (2002)
• CRM at the speed of light: social CRM strategies,tools, and techniques for engaging your custemers /
  nork: Greenberg, Paul
  Argitaratua: (2010)
• Creating customer delight: the how and why of CRM /
  nork: Seth, Rakesh .
  Argitaratua: (1999)
• CRM at the speed of light
  nork: Greenberg, Paul
  Argitaratua: (2003)
• Creating Customer Delight : How and why of CRM
  nork: Kiriti, Seth
  Argitaratua: (2005)