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Quality: from customer needs to customer satisfaction

Bibliographic Details
Main Author:	Bergman, Bo
Other Authors:	Klefsjo, Bengt Ashing, Karin
Format:	Printed Book
Language:	English
Published:	New Delhi Overseas Press 2006
Edition:	2nd ed.
Subjects:	Quality management > Quality control- standards > Customer service- Management > Customer satisfaction > Leadership- Quality > Quality control

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