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|a Adlib
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| 082 |
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|a 654.151.4
|
| 245 |
|
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|a call center handbook
|
| 250 |
|
|
|a 4th ed.
|
| 260 |
|
|
|a New York
|b CMP books
|c 2001
|
| 300 |
|
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|a 382p.
|
| 500 |
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|
|a
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| 100 |
|
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|a Dawson, Keith
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| 700 |
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| 942 |
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|c BK
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| 653 |
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|a Call centres- handbook
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|d 40892
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|a UL
|b UL
|d 2010-06-16
|o 654.151.4 DAW
|p 00051749
|r 2010-06-16
|w 2010-06-16
|y BK
|