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Service quality management in hospitality, tourism, and leisure

Manylion Llyfryddiaeth
Prif Awdur:	Ed by Kandampully, Jay
Awduron Eraill:	Mok, Connie, Sparks, Beverley
Fformat:	Printed Book
Iaith:	English
Cyhoeddwyd:	New York Routledge 2012
Pynciau:	Quality management

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