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| LEADER |
01172nam a22002297a 4500 |
| 005 |
20151215130520.0 |
| 008 |
150224b xxu||||| |||| 00| 0 eng d |
| 020 |
|
|
|a 9788131715208
|
| 082 |
|
|
|a 658.403 4
|b JOH
|
| 100 |
|
|
|a Johnston, Robert
|9 24531
|
| 245 |
|
|
|a Service operations management
|b improving service delivery
|
| 250 |
|
|
|a 2nd ed.
|
| 260 |
|
|
|a New Delhi
|b Pearson
|c 2008
|
| 300 |
|
|
|a 516p.
|
| 653 |
|
|
|a management--service
|a management--operations
|
| 942 |
|
|
|c BB
|6 _
|
| 999 |
|
|
|c 117466
|d 117466
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH
|7 0
|9 152825
|a SMS
|b SMS
|c BB
|d 2015-02-24
|o 658.403 4 JOH
|p SMSBB1141
|r 2015-02-24
|w 2015-02-24
|y BB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH1
|7 0
|9 152826
|a SMS
|b SMS
|c BB
|d 2015-02-24
|o 658.403 4 JOH;1
|p SMSBB1142
|r 2015-02-24
|t 1
|w 2015-02-24
|y BB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH2
|7 0
|9 152827
|a SMS
|b SMS
|c BB
|d 2015-02-24
|o 658.403 4 JOH;2
|p SMSBB1143
|r 2015-02-24
|t 2
|w 2015-02-24
|y BB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH3
|7 0
|9 152828
|a SMS
|b SMS
|c BB
|d 2015-02-24
|o 658.403 4 JOH;3
|p SMSBB1144
|r 2015-02-24
|t 3
|w 2015-02-24
|y BB
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH4
|7 0
|9 152829
|a SMS
|b SMS
|c BB
|d 2015-02-24
|o 658.403 4 JOH;4
|p SMSBB1145
|r 2015-02-24
|t 4
|w 2015-02-24
|y BB
|