Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.
シカゴスタイル引用形Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. New Delhi: Pearson, 2008.
MLA引用形式Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.
警告: この引用は必ずしも正確ではありません.