Citazione APA

Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.

Stile di citazione Chicago

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. New Delhi: Pearson, 2008.

Citazione MLA

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.