Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.
Chicago Edition CitationJohnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. New Delhi: Pearson, 2008.
Deismireacht MLAJohnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.
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