Style de citation APA

Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.

Style de citation Chicago

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. New Delhi: Pearson, 2008.

Style de citation MLA

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.

Attention : ces citations peuvent ne pas être correctes à 100%.