Dyfyniad APA

Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.

Dyfyniad Arddull Chicago

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. New Delhi: Pearson, 2008.

Dyfyniad MLA

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.