Customer Perception and Expectation in Indian Airlines:Service Gap Analysis

समान संसाधन

• Great expectations /
  प्रकाशित: (1942)
• Rational expectations /
  द्वारा: Sheffrin, Steven M.
  प्रकाशित: (1996)
• Managing expectations working with people who want more, better, faster, sooner, now!
  द्वारा: Karten, Naomi
  प्रकाशित: (1994)
• Customer Satisfaction Delight: The success mantra of the 21st century
  द्वारा: Dastoor, B N
  प्रकाशित: (2010)
• Expectations of life A study in the demography, statistics, and history of world mortality
  द्वारा: Lancaster, H.O
  प्रकाशित: (1990)