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  1. 1
    Tourists’ Perception on Service Quality of a Resort in Tourism Area, Wayanad in Kerala A Case Study of Banasura Island Retreat
    by Rathi K. N
    Published 2014
    Subjects: “...SERVQUAL 30406...”
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    Printed Book
  2. 2
    SERVICE QUALITY AND CUSTOMER SATISFACTION: A COMPARISON BETWEEN PUBLIC AND PRIVATE SECTOR BANKS IN KERALA
    by E.Ashraf and Dr.K.Venugopalan
    Published 2018
    Subjects: “...SERVQUAL MODEL 91996...”
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    Printed Book
  3. 3
    SERVICE QUALITY IN HOUSEKEEPING: EVIDENCE FROM OVERSEAS GUESTS OF SELECT HOTELS IN COCHIN, KERALA
    by JERIL TOM AND JOSY K THOMAS
    Published 2013
    Subjects: “...SERVQUAL MODEL; CUSTOMER SATISFACTION 37965...”
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    Printed Book
  4. 4
    SELF-ASSESSMENT OF THE QUALITY OF SERVICES OFFERED BY THE SALES PERSONNEL IN ORGANIZED RETAIL MARKETS IN KERALA
    Subjects: “...SERVQUAL; SUPER MARKETS; SERVICE QUALITY; CUSTOMER SATISFACTION 91994...”
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    Printed Book
  5. 5
    Evaluating users' experience of service
    Subjects: “...SERVQUAL SERVPERF...”
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