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  1. 1
    Service management
    Por Dhutta, Bholanath ; Kavitha, B Rose
    Publicado em 2011
    Printed Book
  2. 2
    Service management : operations, strategy and information
    Printed Book
  3. 3
    Successful service operations management
    Printed Book
  4. 4
    Value creation in services : issues and challenges
    Por Joshua, A J; Anthony, Anoo Anna eds
    Publicado em 2015
    Printed Book
  5. 5
    Service management: Operations, strategyand information technology
    Printed Book
  6. 6
    Economics of services : story of transformation of cinderella into the queen of hearts
    Por Seth, Vijay k
    Publicado em 2008
    Printed Book
  7. 7
    Services management
    Por Patankar, Sanjay V
    Publicado em 1999
    Printed Book
  8. 8
    Understanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement
    Por Glynn, William J; Barnes, James G
    Publicado em 2006
    Printed Book
  9. 9
    Managemnt of service sector
    Printed Book
  10. 10
    Blind men and the elephant : demystifying the global IT services industry
    Por Rahman, Was; Kurien, Priya
    Publicado em 2007
    Printed Book
  11. 11
    Effective service management /
    Por Singh, Y P .
    Publicado em 1999
    Printed Book
  12. 12
    Service management: operations, strategy, information technology/
    Por Fitzsimmons, James A.
    Publicado em 2014
    Printed Book
  13. 13
    Innovation in an advanced consumer society : value-driven service innovation /
    Por Furseth, Peder Inge
    Publicado em 2016
    Printed Book
  14. 14
    IT service management: a guide ITIL V3 foundation exam candidates /
    Por Brewster, Ernest .
    Publicado em 2011
    Printed Book
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