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  1. 1
    Going live: starting and running a virtual reference service
    by Coffman, Steve; Author
    Published 2009
    Printed Book
  2. 2
    Chat reference: a guide to live virtual reference services
    by Ronan, Jana Smith; Author
    Published 2005
    Printed Book
  3. 3
    IM and SMS reference services for libraries/
    by Bielskas, Amanda
    Published 2012
    Printed Book
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