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  1. 1
    A study on customer satisfaction of mobile phone applications among Arts and Science Colleges students in Kerala
    by Sajesh M.K
    Published 2017
    Printed Book
  2. 2
    A study on customer satisfaction in online shopping among youth with special reference to Kottayam district
    Dissertation
  3. 3
    Internet banking and customer satisfaction
    by Mahtab Alam
    Published 2014
    Printed Book
  4. 4
    Marketing management : analysis, planning, implementation and control
    by Kotler,Philip
    Published 1999
    Printed Book
  5. 5
    Satisfying internal customers first
    by Chang, Richard Y
    Published 1994
    Printed Book
  6. 6
    Total quality management
    by Besterfield, dale, H et.al
    Published 2011
    Printed Book
  7. 7
    Marketing management
    by Kotter, Philip
    Published 1999
    Printed Book
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