Customer relationship management : An Indian Perspective

Yazar: Mukesh Chaturvedi and Abhinav Chaturvedi
Baskı/Yayın Bilgisi 2005

Managing global customer: an integrated approach /

Yazar: Yip, George S
Baskı/Yayın Bilgisi 2007

CRM at the speed of light: social CRM strategies,tools, and techniques for engaging your custemers /

Yazar: Greenberg, Paul
Baskı/Yayın Bilgisi 2010