Customer relationship management : An Indian Perspective

द्वारा Mukesh Chaturvedi and Abhinav Chaturvedi
प्रकाशित 2005

Managing global customer: an integrated approach /

द्वारा Yip, George S
प्रकाशित 2007

CRM at the speed of light: social CRM strategies,tools, and techniques for engaging your custemers /

द्वारा Greenberg, Paul
प्रकाशित 2010