Customer relationship management : An Indian Perspective

بواسطة Mukesh Chaturvedi and Abhinav Chaturvedi
منشور في 2005

Managing global customer: an integrated approach /

بواسطة Yip, George S
منشور في 2007

CRM at the speed of light: social CRM strategies,tools, and techniques for engaging your custemers /

بواسطة Greenberg, Paul
منشور في 2010