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  1. 1
    Understanding services management /
    by Glynn, William J ,Ed
    Published 2009
    Printed Book
  2. 2
    Customer-driven services management /
    by Balachandran, S .
    Published 2005
    Printed Book
  3. 3
    Services management /
    by Sanjay V Patankar
    Published 1997
    Printed Book
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