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  1. 1
    Service operations management: improving service delivery/
    由 Johnston, Robert
    出版 2012
    Printed Book
  2. 2
    Management and technology in knowledge, service, tourism and hospitality/
    出版 2004
    获取全文
    Printed Book
  3. 3
    Service management: operations, strategy, and information technology /
    由 Fitzsimmons, James A.
    出版 2012
    Printed Book
  4. 4
    Service quality management /
    出版 2016
    Printed Book
  5. 5
    Managing services : challenges and innovations /
    出版 2014
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    Printed Book
  6. 6
    E-services : an innovative approach/
    由 Vasu Deva
    出版 2005
    Printed Book
  7. 7
    Cases in total quality management: Manufacturing and services
    由 Heizer, Jay H.
    出版 2005
    Printed Book
  8. 8
    Service management: operations,strategy,information technology/
    由 Fitzsimmons,James A.
    出版 2011
    Printed Book
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