Retail trade--Management Consumer satisfaction 2 Marketing--Management 2 Retail trade 2 Advertising 1 Business logistics 1 Competition 1 Consolidation and merger of corporations 1 Consumer behavior 1 Consumers 1 Customer relations 1 Customer services 1 Industrial procurement--Management 1 Quality of products 1 Retail trade--Research 1 Returning goods 1 Selling 1 Social responsibility of business 1