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  1. 1
    Customer relationship management: a strategic perspective
    Printed Book
  2. 2
    E-business in the 21st century: realities, challenges and outlook
    Printed Book
  3. 3
    A study on customer relationship management in commercial banks in Kerala
    Ph.D Thesis
  4. 4
    Customer relationship management/
    由 Peelen, Ed
    出版 2013
    Printed Book
  5. 5
    Customer relationship management in the housing finance sector: a study of select commercial banks and housing finance companies in Kerala/
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    Ph.D Thesis
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