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  1. 1
    Brand psychology : consumer perceptions, corporate reputations /
    由 Gabay, Jonathan
    出版 2015
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  2. 2
    Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
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  3. 3
    Emotion Marketing The Hallmark Way of winning customers for life
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  4. 4
    Researching customer satisfaction & loyalty:How to find out what people really think
    由 Paul Szwarc
    出版 2005
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  5. 5
    Creating customer loyalty : build lasting loyalty using customer experience management /
    由 Daffy, Chris
    出版 2019
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  6. 6
    Seven power strategies for building customer loyalty /
    由 Timm, Paul R.
    出版 2001
    Printed Book
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