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  1. 1
    Services Marketing: Concepts,Practices & Cases from Indian Environment
    per S.Shajahan
    Publicat 2005
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    Printed Book
  2. 2
    IMC, the next generation : five steps for delivering value and measuring financial returns
    per Don Schultz, Heidi Schultz
    Publicat 2004
    Obtenir text complet
    Printed Book
  3. 3
    Kaizen Strategies for customer care:How to create a powerful customer care program - and make it work
    per Patricia Wellington
    Publicat 1995
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    Printed Book
  4. 4
    Amaze your customers: Creative tips on winning & keeping your customers
    per Daniel Zanetti
    Publicat 2006
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    Printed Book
  5. 5
    Sage Encyclopaedia of Quality and the Service Economy
    per Dhalgaard-Park Sumi
    Publicat 2014
    Printed Book
  6. 6
    Key account management = Key account management
    per Cheverton, Peter
    Publicat 2004
    Printed Book
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