Francis P Noe. (2010). Tourist customer service satisfaction: An encounter approach. Routledge.
Čikaški stil citiranjaFrancis P Noe. Tourist Customer Service Satisfaction: An Encounter Approach. London: Routledge, 2010.
MLA način citiranjaFrancis P Noe. Tourist Customer Service Satisfaction: An Encounter Approach. Routledge, 2010.
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