APA-referens

Baran, R. J., & Galka, R. J. (2013). CRM: The foundation of contemporary marketing strategy (1st Edition.). Routledge.

Chicago-stil citat

Baran, Roger J., och Robert J. Galka. CRM: The Foundation of Contemporary Marketing Strategy. 1st Edition. New York, NY: Routledge, 2013.

MLA-referens

Baran, Roger J., och Robert J. Galka. CRM: The Foundation of Contemporary Marketing Strategy. 1st Edition. Routledge, 2013.