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Services marketing: integrating customer focus across the firm/

Bibliografski detalji
Glavni autor: Zeithaml, Valarie A.
Daljnji autori: Bitner, Mary Jo, Gremler, Dwayne D., Pandit, Ajay
Format: Printed Book
Izdano: New Delhi: McGraw Hill Education (India), 2013.
Izdanje:6th edition
Teme: